By agreeing to a booking, you acknowledge that you have read, understood and fully accept our terms and conditions as detailed below:
Acknowledged booking confirms your attendance for your chosen course, one to one class or workshop.
Refunds and Cancellations:
You will be asked for the full fee when booking a course, one to one session or workshop. Fees are not refundable.
If you have to cancel a course, one to one session or workshop, please give us as much notice as possible.
If you need to cancel a course or one to one session we will do our best to offer you an alternative course or one to one session.
If – during a course – you have to miss a class due to illness of your dog or your bitch comes into season, Puppy Pals will invite you to take the comparable class in the next available course.
In the unlikely event that classes/one to one session needs to be cancelled or rescheduled by Puppy Pals you will be advised as soon as possible. To enable us to do that, please ensure we have up to date contact information including a mobile phone number and email address. Any such sessions will be rebooked at a mutually convenient time, or a full refund issued within 14 days of the cancellation date. Notification of cancellation will be made to all clients by email.
If the class cannot be carried out in person because of government/CFSG restrictions on face to face meetings, the class will be carried out via zoom (internet)
Attendance at classes or one to one sessions
Normally Puppy Pals encourages all family members that are involved with the day-to-day care and training of the dog are encouraged to attend the classes. However, whilst Covid-19 restrictions are in place we ask that just one adult attends the classes with your dog, unless you need to be accompanied by a carer. If so, please let us know when booking your course/one to one/workshop.
When we return to allowing more than one person to attend classes, children must be under the supervision of a responsible adult who must agree to ensure their behaviour is appropriate, safe and considerate of others. The adult is responsible for the child’s safety during the training session.
We make every effort to ensure the safety of both clients and dogs during classes/training sessions.
Health and Safety: All attendees agree to abide by the health and safety instructions given by Puppy Pals Instructors.
By making a booking, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Puppy Pals for all personal injury and damage to property owned by you while attending the classes/training sessions.
You also agree to make any person who accompanies you to the consultation aware that they are also there at their own risk.
People attending a training class, one to one or workshops are expected to behave responsibly and in a manner that ensures their own safety and that of others. It is the responsibility of those attending events to ensure that they are equipped with appropriate and safe clothing (including outdoor wear when required). Everyone attending Puppy Pal sessions must comply with all safety instructions issued at any venue/location by the site or the Instructor(s) involved with the session.
During the Covid19 pandemic Puppy Pals will be abiding by government rules and guidelines issued by CFSG (Canine and Feline Sector Group). Clients and visitors are expected to abide by the same rules including, but not limited to, social distancing, sanitizing hands and wearing a face covering indoors.
Please do not attend classes if you have been in contact with someone who has tested positive for Covid 19 in the past 14 days; if you have any symptoms of Covid 19; have had a positive test for Covid 19; returned from abroad in the last 14 days; or are feeling unwell.
If you test positive for Covid19 within 14 days of attending a class, training session or workshop you must notify Puppy Pals and NHS Track and Trace immediately.
If one of our clients/visitors/instructors notifies us that they have tested positive following attendance at class, NHS Track and Trace will be notified. Puppy Pals will also endeavour to notify attendees at that class/workshop.
Training Environment and Equipment:
Harsh handling, physical or emotional intimidation, choke or pinch collars, spray collars, electronic training collars or hand held spray devices will not be allowed on site and anyone who wishes to use such techniques will be asked to refrain, and to leave if not willing to train without pain, fear or intimidation. No refunds will be given in these circumstances.
Fees and Prices:
Acknowledged payment of the course fees will secure a place on a course. We are sorry but we are unable to hold places open without payment.
The price will be agreed at the time of booking
The full fee must be paid at the time of booking
Your dog, yourself, your family or guests may be photographed and/or videoed whilst at class, training session or workshop. You will be asked for permission for Puppy Pals to use these images when making your first booking.
Bitches in season
If your bitch comes into season please let us know and do not attend classes. We will make arrangements for you to attend the next appropriate class.
Sickness, injury or contact with contagious disease
Do not bring any dog to a class, training session or workshop who is sick, injured or has (or may have) been in contact with any other animals suffering contagious disease.
If, after attending a class, training session or workshop, you find your dog has a contagious disease please contact Puppy Pals immediately so we can notify other attendees.
We advise that at a minimum all dogs should have received a primary vaccination course.
We generally ask that puppies have received all ‘puppy vaccinations’ before attending a class or workshop. If you want to attend a course/class/training session before vaccinations have been completed you must get permission/advice from your Vet before booking.
If the course starts before your Vet has said that you can take your puppy to class please remember that the first class of a puppy course is ‘people only’. Your puppy joins us on week two of a course.
You are responsible for the conduct of your own dog during our classes and workshops at all times. Please be aware of other dogs and do not allow your dog to approach others without asking the handler(s) for permission to do so; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others. Dogs must be kept on lead at all times unless instructed by the Puppy Pals Instructor to remove the lead.
If your dog becomes anxious, barking, growling or in any way uncomfortable during one of our classes we will take immediate action to help them cope. This includes moving them to a quieter part of the training space, or asking you to take them outside to give them a break. We NEVER punish barking, growling etc – they are the only methods your dog has for communicating their discomfort. In some circumstances we may ask you to leave the class and work with you to find a more appropriate class or one to one session to meet your needs. If your dog is aggressive towards another dog or person this indicates they are too close and cannot cope in the environment, which is against our ethos and aims. We do not allow dogs who are aggressive – which includes barking and growling – towards other dogs in our classes. If your dog has a problem with reactivity we will give you advice regarding seeking appropriate help.
Please pick up after your dog and dispose of it in the skip. If your dog toilets indoors do not be embarrassed but do let your Instructor know so that it can be cleared up immediately.
Puppy Pals take no responsibility for damage/loss to cars parked on their premises.
Please park considerately as space is limited.
Puppy Pals collects and uses information to provide services and to meet the needs of our clients
Everything we do with information about living people – such as how we collect it and who we share it with – complies with the Data Protection Act. A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.
If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer at Puppy Pals using the details at the end.
What information we hold
We collect information about people who book our services on site, at their home or other location.
The specific details collected, and how, vary depending on the service being provided.
Why do we have it and what do we use it for?
The information collected is used for the following purposes:
Whenever we use information, we always limit this to only the details that are needed and we ensure that it is used safely and securely. Only Puppy Pals personnel have access to the secure booking system.
We are processing your data to maintain our existing business relationship with you.
How long do we keep information for?
We keep your information for as long as it is required to provide a service to you. We delete your information from our booking system 18 months after your last contact with us.
What rights you have
You have various rights around the data we hold about you.
If we are processing your information based on you giving us consent to do so, you have the right to withdraw your consent at any time. Doing so may mean we are unable to provide the service you are hoping to receive and the implications of you giving or withdrawing your consent will be explained at the time.
If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer. You can also report concerns to the national regulator, the Information Commissioner’s Office. Their details can be found on their website:
Puppy Pals Instructors or person acting on behalf of Puppy Pals do not accept liability for any loss, damage, accident, injury or illness to dogs, handlers, spectators or any other person or property whatsoever, however caused, if it occurs during a session course or event or training carried out by the owner in the absence of Puppy Pals instructors.
If anything in this notice is not clear, or if you have further queries, please get in contact with the Puppy Pals Data Protection Officer via firstname.lastname@example.org